Digitel phone service sucks
Our family has been a Digitel subscriber for about a decade now. Never had their service been this worst in the past year. If changing the phone number is so easy as buying a new SIM card, we could have disconnected our subscription.
Whenever you call their call center, which takes a long time before they answer the phone, all the agents could do is to file a report/update the case. One time, I asked for the reason for having no dial tone, the Bisayan accented agent said : “May network problem po.” When I pressed for more details, she just said “May problema po sa network.” Very informative.
These are the dates where we do not have any phone service:
January 26 – February 25 (30 days)
March 10 – 19 (10 days)
July 5 – 10 (6 days)
Nov. 2 – Nov. 6 (5 days)
Oct. 9 – Nov. 5 (28 days)
Nov. 6 – Nov. 12 (7 days)
You would notice that some dates overlap. I myself is wondering why that happened. But I guess the most important thing is Digitel sucks, just like their Sun Cellular.
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MD said
am June 18 2008 @ 8:19 am
This is true even of their DSL! We have been calling them almost every day to complain about our DSL connection, but they keep on promising without doing anything to come out with concrete solutions!
Worse, they make their customers feel stupid for calling them. If only there was no binding contract, we could have changed our internet connection since our first month.
Even if DIGITEL pays millions for its advertisements if they don’t improve their service, they would never get new customers!!!!
Ama said
am November 21 2008 @ 12:11 pm
DIGITEL was great years ago. I tried to subscribe on the P777 plan. I was denied because I don’t make P20K. the funny thing they have to check where I work. Hindi naman sila credit card company eh bakit nila malaman kung saan ako nag ttrabaho. It’s not their problem where I get the money. I pay all my bills in full and it’s only this time I needd their service. sobrang maarte sila. I paid them the P777 without question. and WHen I wanted to get the refund back, “2 Weeks po at galing Manila pa”. DO NOT GO DIGITEL … Try the other carriers : Bayantel, Smart, or PLDT.