Archive for Call Center Management

Octoberfest Na!!!

Just got home from my pathetic 4 am to 1 am shift. I went home to the province since it’s a weekend, although I have a shift later. There’s really nothing like seeing your parents and siblings in weekends where everyone is not so busy. My parents are both retired and just stay home. MORE »

Oh no! My TL will resign!

We we’re informed by our team leader that he’ll be leaving the company next month. Oh well, that’s how life goes. Ultimately it’s his own choice. Me, and I guess the rest of the team will be happy as long as he is happy in his new job in Singapore, whatever it is. He’s one of the best TLs around and I’m proud to be a member of his team. MORE »

Are training bonds true?

When I was interviewed for the very first time for a call center job, I was asked if I would be willing to stay in the company for a year. If I will resign prior to the completion of such period, I would be asked to pay the training bond. MORE »