Injustice on my schedule
More than a week after being in a supposed “lean shift,” I still feel disgruntled. While most of my teammates are in the 2 pm to 11 pm shift, my other teammate and me got the 5 pm to 2 am schedule. MORE »
Archive for Call Center KPIs
Can I speak to your supervisor?
To any call center agent, this is one of the questions we hate. When a customers asks this, it only means that he is not happy with the service you provided, either because he does not understand the product/company’s process or the agent is just plain wrong (a la PLDT DSL scandal). MORE »
