Nightshift blog: Call Center Agent's Blog » Call Center Industry http://www.hcarigma.net/blog Just another WordPress weblog Sun, 04 Jul 2010 01:32:27 +0000 en hourly 1 http://wordpress.org/?v=3.0 Pinoys' accent, diction still good http://www.hcarigma.net/blog/call-center-industry/pinoys-accent-diction-still-good/ http://www.hcarigma.net/blog/call-center-industry/pinoys-accent-diction-still-good/#comments Sun, 15 Nov 2009 01:21:53 +0000 finding.nemo http://www.hcarigma.net/blog/call-center-industry/pinoys-accent-diction-still-good The Pinoy’s ability to adopt an American, British or Australian accent could make up for his ineptitude in the English language and protect the Philippines’ image as one of the world’s top locations for a business process outsourcing (BPO), according to Jayjay Viray, managing director of JobsDB.com.

‘Pinoys’ accent, diction still good’
Philippine Star, 15 Nov. 2009
Read the article here.

]]> http://www.hcarigma.net/blog/call-center-industry/pinoys-accent-diction-still-good/feed/ 1 Ayala BPO arm buys US firm http://www.hcarigma.net/blog/call-center-industry/ayala-bpo-arm-buys-us-firm/ http://www.hcarigma.net/blog/call-center-industry/ayala-bpo-arm-buys-us-firm/#comments Wed, 11 Nov 2009 09:03:41 +0000 finding.nemo http://www.hcarigma.net/blog/personal/ayala-bpo-arm-buys-us-firm Ayala Corp., the country’s largest business group, on Wednesday disclosed that its business process outsourcing investment arm has acquired a US-based “strategic research and decision support firm”.

Ayala BPO arm buys US firm
GMANews.tv
11 Nov. 2009

]]> http://www.hcarigma.net/blog/call-center-industry/ayala-bpo-arm-buys-us-firm/feed/ 0 Top 29 call centers in the Philippines http://www.hcarigma.net/blog/call-center-industry/top-29-call-centers-in-the-philippines/ http://www.hcarigma.net/blog/call-center-industry/top-29-call-centers-in-the-philippines/#comments Sun, 01 Nov 2009 11:17:32 +0000 finding.nemo http://www.hcarigma.net/blog/call-center-industry/top-29-call-centers-in-the-philippines The top 29 Business Process Outsourcing providers and their corresponding 2008 revenues:

1. TeleTech Customer Care Management Philippines Inc. (P8.1 billion)
2. Convergys Philippines Services Corp. (P8 billion)
3. eTelecare Global Solutions Inc. (P7.9 billion)
4. Sykes Asia Inc. (P7.5 billion)
5. Aegis PeopleSupport Inc. (P5.7 billion)
6. ICT Marketing Services Inc. (P4.3 billion)
7. Telus International Philippines Inc. (P4.2 billion)
8. HSBC Electronic Data Processing Philippines Inc. (P4.1 billion)
9. Sitel Philippines Corp. (P3.7 billion)
10. Telephilippines Inc. (P3.6 billion)
11. Deutsche Knowledge Services Pte. Ltd. (P3.2 billion)
12. IBM Daksh Business Process Services Philippines Inc. (P3.2 billion)
13. BM Business Services Inc. (P2.9 billion);
14. Sutherland Global Services Philippines Inc. (P2.5 billion)
15. JP Morgan Chase Bank N.A. Philippine Customer Care Center (P2.4 billion)
16. Dell International Services Philippines Inc. (P2.4 billion)
17. SPI Technologies Inc. (P2.3 billion)
18. Advanced Contact Solutions Inc. (P2.2 billion)
19. ePLDT Inc. (P2.1 billion)
20 Apac Customer Services Inc. (P2.1 billion);
21. Cyber City Teleservices Philippines Inc. (P1.8 billion)
22. Sitel Customer Care Philippines Inc. (P1.8 billion)
23. Parlance Systems Inc. (P1.7 billion)
24. ePerformax Contact Centers Corp. (P1.6 billion)
25. Synnex-Concentrix Corp. (P1.4 billion)
26. West Contact Services Inc. (P1.2 billion)
27. Vision-X Philippines Inc. (P1.1 billion)
28. Genpact Services LLC (P1 billion)
29. ePLDT Ventus Inc. (P1 billion)

Source: Top 29 BPOs post $2 billion in ’08 revenues
Philippine Daily Inquirer
Nov. 1, 2009

]]> http://www.hcarigma.net/blog/call-center-industry/top-29-call-centers-in-the-philippines/feed/ 1 Not a holiday tomorrow for BPOs, electronics industry http://www.hcarigma.net/blog/call-center-industry/not-a-holiday-tomorrow-for-bpos-electronics-industry/ http://www.hcarigma.net/blog/call-center-industry/not-a-holiday-tomorrow-for-bpos-electronics-industry/#comments Sun, 06 Sep 2009 02:13:45 +0000 finding.nemo http://www.hcarigma.net/blog/call-center-industry/not-a-holiday-tomorrow-for-bpos-electronics-industry Malacañang has exempted the business process outsourcing and electronics industries from tomorrow’s special non-working holiday.
Philippine Star, Sep. 6. 2009
Read the article here.

Look who have to work on Monday
Philippine Daily Inquirer. Sep. 6, 2009

]]> http://www.hcarigma.net/blog/call-center-industry/not-a-holiday-tomorrow-for-bpos-electronics-industry/feed/ 1 Alternate sites for BPO companies emerging http://www.hcarigma.net/blog/call-center-industry/alternate-sites-for-bpo-companies-emerging/ http://www.hcarigma.net/blog/call-center-industry/alternate-sites-for-bpo-companies-emerging/#comments Tue, 04 Aug 2009 12:34:14 +0000 finding.nemo http://www.hcarigma.net/blog/call-center-industry/alternate-sites-for-bpo-companies-emerging According to the Next Wave Cities 2009 report of the Business Processing Association of the Philippines, Commission on Information and Communications Technology and the Department of Trade and Industry, the Top 10 includes Metro Laguna, Metro Cavite, Iloilo City, Davao City, Bacolod City, Metro Pampanga, Bulacan East and West, Cagayan de Oro City and Lipa City.
Philippine Daily Inquirer
Aug. 3, 2009, Page B2-1, B2-2
Click here to read the article

]]> http://www.hcarigma.net/blog/call-center-industry/alternate-sites-for-bpo-companies-emerging/feed/ 1 BPO space supply seen lower than target http://www.hcarigma.net/blog/call-center-industry/bpo-space-supply-seen-lower-than-target/ http://www.hcarigma.net/blog/call-center-industry/bpo-space-supply-seen-lower-than-target/#comments Tue, 28 Jul 2009 14:32:15 +0000 finding.nemo http://www.hcarigma.net/blog/call-center-industry/bpo-space-supply-seen-lower-than-target BPO space supply seen lower than target
Philippine Daily Inquirer, July 28, 2009
Page B6
Read the article here.

]]> http://www.hcarigma.net/blog/call-center-industry/bpo-space-supply-seen-lower-than-target/feed/ 0 Signs that your company is in cost-cutting mode http://www.hcarigma.net/blog/call-center-industry/signs-that-your-company-is-in-cost-cutting-mode/ http://www.hcarigma.net/blog/call-center-industry/signs-that-your-company-is-in-cost-cutting-mode/#comments Wed, 08 Jul 2009 10:31:23 +0000 finding.nemo http://www.hcarigma.net/blog/personal/signs-that-your-company-is-in-cost-cutting-mode Technically speaking, the Philippines is not in a recession. But its undeniable that some companies are cutting down its operating costs to somehow weather off the financial crisis.

Here are the tell-tale signs that your call center (or any company) is tightening its belt.

1. They start laying off people.
2. They start hiring contractual employees.
3. If previously you have a coffee dispenser, now you are compelled to purchase the coffee in the vending machine.
4. No more free juice.
5. Instead of giving free medicine, you are asked to rest in the clinic.
6. Less expatriates in the company premises.
7. Agents are asked to bring their own mug. Plastic and styrofoam cups are no longer used, supposedly, for the company to “go green.”
8. Salaries are now given once a month instead of every 15 days to lower down accounting costs.
9. Subtle increase in the temperature.
10. The company memo use vague terms such as “increase our competitive advantage” and “ensure higher profit” to explain the above mentioned policies.

]]> http://www.hcarigma.net/blog/call-center-industry/signs-that-your-company-is-in-cost-cutting-mode/feed/ 1 Want to work abroad? Join a BPO company first http://www.hcarigma.net/blog/call-center-industry/want-to-work-abroad-join-a-bpo-company-first/ http://www.hcarigma.net/blog/call-center-industry/want-to-work-abroad-join-a-bpo-company-first/#comments Mon, 08 Jun 2009 01:22:31 +0000 finding.nemo http://www.hcarigma.net/blog/call-center-industry/want-to-work-abroad-join-a-bpo-company-first What job gives young Filipinos a high salary for basic skills?

Want to work abroad? Join a BPO company first
Philippine Daily Inquirer, Page B2, June 7, 2009

TeleTech eyes two more sites in RP
Philippine Daily Inquirer, Page B4, June 8, 2009

]]> http://www.hcarigma.net/blog/call-center-industry/want-to-work-abroad-join-a-bpo-company-first/feed/ 0 BPO industry to survive crisis, say RP firms http://www.hcarigma.net/blog/call-center-industry/bpo-industry-to-survive-crisis-say-rp-firms/ http://www.hcarigma.net/blog/call-center-industry/bpo-industry-to-survive-crisis-say-rp-firms/#comments Wed, 01 Apr 2009 15:19:24 +0000 finding.nemo http://www.hcarigma.net/blog/call-center-industry/bpo-industry-to-survive-crisis-say-rp-firms BPO industry to survive crisis, say RP firms
The Business Process Outsourcing (BPO) industry gleams with hope during times of crisis, according to Philippine Chamber of Commerce and Industry (PCCI).

TeleTech wins in BPO awards
Outsourcing services firm TeleTech won this year’s “BPO Company of the Year” in the concluded International ICT Awards-Philippines.

Dell sells Pasay call center
Dell Philippines has sold its Pasay call center to Teleperformance for an undisclosed amount, in a bid to “increase the efficiency of its business and provide better value for customers.’’

ICT Group opens first provincial BPO facility
Business process outsourcing (BPO) company ICT Group has unveiled a facility in Cabanatuan City, Nueva Ecija that would accommodate about 600 workers, the company said Wednesday.

]]> http://www.hcarigma.net/blog/call-center-industry/bpo-industry-to-survive-crisis-say-rp-firms/feed/ 4 Arroyo: US call center invests in RP http://www.hcarigma.net/blog/call-center-industry/arroyo-us-call-center-invests-in-rp/ http://www.hcarigma.net/blog/call-center-industry/arroyo-us-call-center-invests-in-rp/#comments Wed, 08 Oct 2008 01:15:49 +0000 finding.nemo http://www.hcarigma.net/blog/call-center-industry/arroyo-us-call-center-invests-in-rp In an unannounced briefing at the Palace, the President presented to reporters iQor President and Chief Executive Office Vikas Kapoor who demonstrated FeAther, a biometric system that the firm developed

Read the full article here:
Arroyo: US call center invests in RP
3 Oct. 2008. Inquirer.net

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