The following is an article published in the New York Times last November 25. It painted a good image of the Philippines as an outsourcing destination for western companies and described how the country overtook India in terms of the number of employees.
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This one from ABS-CBN:
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The study released by the Associated Chambers of Commerce and Industry of India (Assocham) blamed the high turnover rate on bad working hours and a perceived lack of long-term career growth.
Bad working hours? Sounds familiar to me.
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It’s official: PH bests India as No. 1 in BPO
After challenging India for the top position for several years, the Philippines is now the world leader in business support functions like shares services and business process outsourcing, according to the latest reports and trends analyses.
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Convergys Corporation, the largest business process outsourcing (BPO) provider in the country, has activated a new state-of-the-art command center in the Philippines that has the capacity to monitor and manage the huge call volumes coming into its contact centers and through its communications network around the world.
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The Pinoy’s ability to adopt an American, British or Australian accent could make up for his ineptitude in the English language and protect the Philippines’ image as one of the world’s top locations for a business process outsourcing (BPO), according to Jayjay Viray, managing director of JobsDB.com.
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Ayala Corp., the country’s largest business group, on Wednesday disclosed that its business process outsourcing investment arm has acquired a US-based “strategic research and decision support firm”.
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The top 29 Business Process Outsourcing providers and their corresponding 2008 revenues:
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Malacañang has exempted the business process outsourcing and electronics industries from tomorrow’s special non-working holiday.
Philippine Star, Sep. 6. 2009
Read the article here.
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According to the Next Wave Cities 2009 report of the Business Processing Association of the Philippines, Commission on Information and Communications Technology and the Department of Trade and Industry, the Top 10 includes Metro Laguna, Metro Cavite, Iloilo City, Davao City, Bacolod City, Metro Pampanga, Bulacan East and West, Cagayan de Oro City and Lipa City. Read the rest of this entry »
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