Nightshift:call center agent’s blog

In an unannounced briefing at the Palace, the President presented to reporters iQor President and Chief Executive Office Vikas Kapoor who demonstrated FeAther, a biometric system that the firm developed MORE »

Ten startup companies will be moving into the Ayala Technology Business Incubator (TBI) facility located in a soon-to-operate technopark across UP Diliman. MORE »

The Ohio-based outsourcing firm launched its Bacolod City operations Wednesday with President Gloria Macapagal-Arroyo attending the formal rites. MORE »

Outsourcing firms are eyeing equity funding either through venture capital or initial public offering (IPO), according to a recent survey. MORE »

Top Convergys executive to visit Manila call centers
Andrea Ayers, Convergys’ new president for customer management services, will be touring the company’s six call centers in Metro Manila. She will also be attending strategic planning sessions with local executives. MORE »

Call center group studies dollar depreciation impact
The Call Center Association of the Philippines (CCAP) is doing its own study on the impact of the dollar depreciation — an indication that the dollar decline has now become a serious industry concern. MORE »

BPAP says it’s on track to reach 1M outsourcing jobs in 2010
Dan Reyes, country president Sitel Philippines Corp. and president of BPAP, said the local outsourcing industry generated about 400,000 jobs last year. MORE »

Dollar dip has little effect on BPO profits–ePLDT chief
A recent survey of BPO executives noted that further depreciation will take its toll on industry competitiveness once it moves down to P37 per dollar. MORE »

Major IT services vendors in the United Kingdom are looking to set up offshore sites outside of India, according to Paris-based consulting firm Pierre Audoin Consultants (PAC). MORE »

IBM believes local businesses are mature enough in their use of information technology to appreciate the value of outsourcing. MORE »