BPOs eyeing external funding to support expansion
Outsourcing firms are eyeing equity funding either through venture capital or initial public offering (IPO), according to a recent survey. MORE »
Archive for Call Center Industry
Top Convergys executive to visit Manila call centers
Top Convergys executive to visit Manila call centers
Andrea Ayers, Convergys’ new president for customer management services, will be touring the company’s six call centers in Metro Manila. She will also be attending strategic planning sessions with local executives. MORE »
Call center group studies dollar depreciation impact
Call center group studies dollar depreciation impact
The Call Center Association of the Philippines (CCAP) is doing its own study on the impact of the dollar depreciation — an indication that the dollar decline has now become a serious industry concern. MORE »
BPAP says it’s on track to reach 1M outsourcing jobs in 2010
BPAP says it’s on track to reach 1M outsourcing jobs in 2010
Dan Reyes, country president Sitel Philippines Corp. and president of BPAP, said the local outsourcing industry generated about 400,000 jobs last year. MORE »
Dollar dip has little effect on BPO profits-ePLDT chief
Dollar dip has little effect on BPO profits–ePLDT chief
A recent survey of BPO executives noted that further depreciation will take its toll on industry competitiveness once it moves down to P37 per dollar. MORE »
India losing luster as offshore site, says report
Major IT services vendors in the United Kingdom are looking to set up offshore sites outside of India, according to Paris-based consulting firm Pierre Audoin Consultants (PAC). MORE »
IBM sees local market for BPO
IBM believes local businesses are mature enough in their use of information technology to appreciate the value of outsourcing. MORE »
Malls becoming call center hubs, says BPO exec
Due to lack of readily available office space, shopping malls are becoming the best alternative for business process outsourcing sites, according to the head of call center operator TeleTech. MORE »
Teletech reaches 15,000 workers, to open two more sites
MANILA, Philippines — Call center operator Teletech reported it has surpassed its 15,000-headcount target and will open two more facilities early next year. MORE »
The Trillanes Effect
Just when everything seems to be going smooth in time for the Yuletide season, here comes Sen. Antonio Trillanes asking for the resignation of Pres. Arroyo. While nothing is new to that call for the President to step down, his groups was armed with long rifles and holed themselves in the Manila Peninsula. MORE »
