First call center commendation
“Joseph was very helpful. I would just like to say that you should give him high remarks for helping me out. He was very knowledgeable and should be given a raise!” Read the rest of this entry »
Archive for Call Center Customers
Protecting customer's data
As soon as I got home today from my shift, I immediately turned on the PC and changed my email passwords. I don’t know exactly what made me do this but somehow, I feel obligated to. I have been using that password in all my web accounts and so once it becomes known to others, they could easily access those accounts. Read the rest of this entry »
PLDT DSL Scandal
I know this is a little bit old, but since this blog is about the call center industry, I might as well post it. TV Patrol’s Alvin Elchico reported this last year. Though a lot of videos has been posted in YouTube, I chose this one for its humor.
We're Green!
I maybe crying injustice on my 5 pm to 2 am schedule. But if the phone queue will always look this way, I guess I would have to accept it. Read the rest of this entry »
5 Reps Fired for Hanging Up on Customers
Five employees of a large insurance company were fired for routinely hanging up on customers who are trying to file claims. Read the rest of this entry »
Switching to Vista
Since I am a tech support agent in an outsourced company for a major computer manufacturer, I want to see for myself how the Windows Vista Upgrade Advisor looks like. It is a software that you install in your computer to test if the unit is capable of running Vista, and in what version could it run with. Read the rest of this entry »
Hello? Pinoy ba 'to?
Since the Philippines is pretty popular when it comes to outsourcing (either through the Overseas Filipino Workers or through business process outsourcing/contact centers), I wonder how Filipinos abroad feel whenever they talk to Pinoy agents working here. Read the rest of this entry »
Holy Week in the call center
Customer: What’s your name?
Agent: Joseph, sir.
Customer: On Good Friday, Joseph gave a tomb to Jesus Christ. Read the rest of this entry »
Can I speak to your supervisor?
To any call center agent, this is one of the questions we hate. When a customers asks this, it only means that he is not happy with the service you provided, either because he does not understand the product/company’s process or the agent is just plain wrong (a la PLDT DSL scandal). Read the rest of this entry »
Americans as customers
Before you read this entry, let me give a disclosure and a disclaimer: I work as a “specialist” in a call center in Metro Manila. The account is a major computer company. The items that you will read is my personal opinion and in no way reflects the company’s position. Read the rest of this entry »
