First call center commendation
“Joseph was very helpful. I would just like to say that you should give him high remarks for helping me out. He was very knowledgeable and should be given a raise!” MORE »
Archive for Call Center Customers
Protecting customer’s data
As soon as I got home today from my shift, I immediately turned on the PC and changed my email passwords. I don’t know exactly what made me do this but somehow, I feel obligated to. I have been using that password in all my web accounts and so once it becomes known to others, they could easily access those accounts. MORE »
PLDT DSL Scandal
I know this is a little bit old, but since this blog is about the call center industry, I might as well post it. TV Patrol’s Alvin Elchico reported this last year. Though a lot of videos has been posted in YouTube, I chose this one for its humor.
We’re Green!
I maybe crying injustice on my 5 pm to 2 am schedule. But if the phone queue will always look this way, I guess I would have to accept it. MORE »
5 Reps Fired for Hanging Up on Customers
Five employees of a large insurance company were fired for routinely hanging up on customers who are trying to file claims. MORE »
Switching to Vista
Since I am a tech support agent in an outsourced company for a major computer manufacturer, I want to see for myself how the Windows Vista Upgrade Advisor looks like. It is a software that you install in your computer to test if the unit is capable of running Vista, and in what version could it run with. MORE »
Hello? Pinoy ba ‘to?
Since the Philippines is pretty popular when it comes to outsourcing (either through the Overseas Filipino Workers or through business process outsourcing/contact centers), I wonder how Filipinos abroad feel whenever they talk to Pinoy agents working here. MORE »
Holy Week in the call center
Customer: What’s your name?
Agent: Joseph, sir.
Customer: On Good Friday, Joseph gave a tomb to Jesus Christ. MORE »
Can I speak to your supervisor?
To any call center agent, this is one of the questions we hate. When a customers asks this, it only means that he is not happy with the service you provided, either because he does not understand the product/company’s process or the agent is just plain wrong (a la PLDT DSL scandal). MORE »
Americans as customers
Before you read this entry, let me give a disclosure and a disclaimer: I work as a “specialist” in a call center in Metro Manila. The account is a major computer company. The items that you will read is my personal opinion and in no way reflects the company’s position. MORE »
