Nightshift blog

I never thought I would ever work as a call center agent. But here I am trying to sneak in this blog.
Philippine Daily Inquirer, June 18
Page A11
Read the rest of this entry »

Requirements:
-Candidate must be fluent in Korean or Japanese (spoken and written)
-Above average computer proficiency and troubleshooting skills
-Willing to work in Eastwood City

Earn P 60, 000 and up monthly

If you meet the requirements, email your resumes at hcarigma [at] hcarigma [dot] net.

Two days ago, all of the agents and back-office people were asked to wear business attire clothing. Our bosses in the United States and Germany came over for a one-day visit which I think lasted ‘tll evening.
Read the rest of this entry »

Although it depends in the account, cursing or pagmumura in the call center is common. When you have to deal with s-t-u-p-i-d customers, or a customer who curses the moment that you answer their call, our body tells us that we have to blurt out that frustration or any negative feeling we have on our call.
Read the rest of this entry »

Time flies so fast. More than a year ago, I made a post Tech support’s Christmas wish list, listing the things I want to have by Christmas time.

Except for the television, all of them were fulfilled. Read the rest of this entry »

As required by law, workers should receive their 13th month pay not later than Dec.24, the day before Christmas. Read the rest of this entry »

Every call center, may have at some instance, been greatly disadvantaged by a supposed day off. Ideally, a worker should not be in the office for not less than 24 hours for it to be considered a rest day. But because of the nature of our job, where we work in shifting and uncertain schedule, we might have deprived of our rest day.I found an article this afternoon at People’s Tonight tabloid. It explains the legal basis of our rest day.

Read the rest of this entry »

Call center agents have always been sleep-deprived. Since our body clock is naturally set to sleep at night, I seldom have a deep sleep during the day. Perhaps it’s the noise and the heat that prevents me from having that “good-day” sleep. Read the rest of this entry »

To celebrate the first hell week go-live of our new account, we drank at Burby’s last Saturday morning. And true to the Wave0A tradition, we greeted out team mate’s birthday through a tissue in a beer tower. Read the rest of this entry »

I definitely welcome Metropolitan Manila Development Authority’s move to confiscate sound systems installed in public utility jeepneys. Read the rest of this entry »