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	<title>Nightshift blog &#187; Call Center Career</title>
	<atom:link href="http://www.hcarigma.net/blog/category/call-center-career/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.hcarigma.net/blog</link>
	<description>Nightshift blog: Call Center Agent&#039;s Blog</description>
	<lastBuildDate>Fri, 03 Feb 2012 11:46:41 +0000</lastBuildDate>
	<language>en</language>
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		<title>2012 Philippine Holidays</title>
		<link>http://www.hcarigma.net/blog/call-center-career/2012-philippine-holidays/</link>
		<comments>http://www.hcarigma.net/blog/call-center-career/2012-philippine-holidays/#comments</comments>
		<pubDate>Fri, 02 Dec 2011 10:14:49 +0000</pubDate>
		<dc:creator>finding.nemo</dc:creator>
				<category><![CDATA[Call Center Career]]></category>

		<guid isPermaLink="false">http://www.hcarigma.net/blog/?p=347</guid>
		<description><![CDATA[Malacañang on November 24 issued Proclamation Number 295 which lists the regular, special non-working and special holidays for 2012. So fellow members of the working class, let&#8217;s file our leaves early: Regular Holidays New Year&#8217;s Day &#8211; January 1 (Sunday) Maundy Thursday &#8211; April 5 Good Friday &#8211; April 6 Araw ng Kagitingan &#8211; April [...]]]></description>
			<content:encoded><![CDATA[<p>Malacañang on November 24 issued Proclamation Number 295 which lists the regular, special non-working and special holidays for 2012. So fellow members of the working class, let&#8217;s file our leaves early:<br />
<span id="more-347"></span><br />
Regular Holidays<br />
New Year&#8217;s Day &#8211; January 1 (Sunday)<br />
Maundy Thursday &#8211; April 5<br />
Good Friday &#8211; April 6<br />
Araw ng Kagitingan &#8211; April 9<br />
Labor Day &#8211; May 1 (Tuesday)<br />
Independence Day &#8211; June 12 (Tuesday)<br />
National Heroes Day &#8211; August 27 (Last Monday of August)<br />
Bonifacio Day &#8211; November 30 (Friday)<br />
Christmas Day -December 25 (Tuesday)<br />
Rizal Day &#8211; December 30 (Sunday)</p>
<p>Special Non-Working Days<br />
Chinese New Year &#8211; January 23 (Monday)<br />
Ninoy Aquino Day &#8211; August 21 (Tuesday)<br />
All Saints Day &#8211; November 1 (Thursday)<br />
Additional special (non-working) day &#8211; November 2 (Friday)<br />
Last Day of the Year &#8211; December 31 (Monday)</p>
<p>Special Holiday for all schools<br />
EDSA Revolution Anniversary &#8211; February 25 (Saturday)</p>
<p>Muslim holidays Eid&#8217;l Fitr and Eidul Adha are still to be determined.</p>
<p><iframe class="scribd_iframe_embed" src="http://www.scribd.com/embeds/74364286/content?start_page=1&#038;view_mode=list&#038;access_key=key-tnrh4k7jybbkub3lwvl" data-auto-height="false" data-aspect-ratio="0.707514450867052" scrolling="no" id="doc_66701" width="400" height="625" frameborder="0"></iframe></p>
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		<item>
		<title>The Nike Tarpaulin</title>
		<link>http://www.hcarigma.net/blog/call-center-career/the-nike-tarpaulin/</link>
		<comments>http://www.hcarigma.net/blog/call-center-career/the-nike-tarpaulin/#comments</comments>
		<pubDate>Fri, 07 Oct 2011 13:00:31 +0000</pubDate>
		<dc:creator>finding.nemo</dc:creator>
				<category><![CDATA[Call Center Career]]></category>

		<guid isPermaLink="false">http://www.hcarigma.net/blog/?p=332</guid>
		<description><![CDATA[Last week, just for the fun of it, I created a semi-mosaic image of past and present agents/managers in our account. I grayed out those who have already left while those who are still in the account remain in color. Our operations manager liked and and asked me to create another version which will be [...]]]></description>
			<content:encoded><![CDATA[<p>Last week, just for the fun of it, I created a semi-mosaic image of past and present agents/managers in our account. I grayed out those who have already left while those who are still in the account remain in color. Our operations manager liked and and asked me to create another version which will be made into a tarpaulin. I have to search for old photos of the members while majority of the images came from me.<br />
<span id="more-332"></span><br />
<a href="http://farm7.static.flickr.com/6033/6220183448_83d69a8f43_b.jpg" rel="lightbox[farm7.static.flickr.com/6033/6220183448_83d69a8f43_b.jpg]" title="The Nike Tarpaulin"><img src="http://farm7.static.flickr.com/6033/6220183448_83d69a8f43.jpg" alt="" /></a></p>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Nasibak na call center agent nagbigti</title>
		<link>http://www.hcarigma.net/blog/call-center-career/nasibak-na-call-center-agent-nagbigti/</link>
		<comments>http://www.hcarigma.net/blog/call-center-career/nasibak-na-call-center-agent-nagbigti/#comments</comments>
		<pubDate>Wed, 21 Sep 2011 14:41:09 +0000</pubDate>
		<dc:creator>finding.nemo</dc:creator>
				<category><![CDATA[Call Center Career]]></category>

		<guid isPermaLink="false">http://www.hcarigma.net/blog/?p=324</guid>
		<description><![CDATA[Still from a file in my PC.]]></description>
			<content:encoded><![CDATA[<p>Still from a file in my PC.<br />
<span id="more-324"></span><br />
<a href="http://farm7.static.flickr.com/6089/6155864482_7e5eef67e9_b.jpg" rel="lightbox[324]" title="Nasibak na call center agent nagbigti"><img src="http://farm7.static.flickr.com/6194/6155315115_5a9b2a7dd4_o.jpg" alt="" /></a></p>
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		<item>
		<title>On Yammer</title>
		<link>http://www.hcarigma.net/blog/call-center-career/on-yammer/</link>
		<comments>http://www.hcarigma.net/blog/call-center-career/on-yammer/#comments</comments>
		<pubDate>Wed, 27 Jul 2011 18:01:15 +0000</pubDate>
		<dc:creator>finding.nemo</dc:creator>
				<category><![CDATA[Call Center Career]]></category>

		<guid isPermaLink="false">http://www.hcarigma.net/blog/?p=317</guid>
		<description><![CDATA[Recently, I have been getting invites to a social networking website through my corporate email (read: email address used in the company). It&#8217;s an invite to Yammer, which describes itself as an &#8220;enterprise-class software built from the ground up to drive business objectives&#8221; and brings &#8220;together all of a company’s employees inside a private and [...]]]></description>
			<content:encoded><![CDATA[<p>Recently, I have been getting invites to a social networking website through my corporate email (read: email address used in the company). It&#8217;s an invite to Yammer, which describes itself as an &#8220;enterprise-class software built from the ground up to drive business objectives&#8221; and brings &#8220;together all of a company’s employees inside a private and secure enterprise social network.&#8221;<br />
<span id="more-317"></span><br />
It is safe to say then that Yammer is just another social networking site, but only for the corporate employees. I was asked by my team leader what my email address is. I gave it but inquired why does he need it. He said he is asked by his superior (our operations manager) to get people to join Yammer. The funny thing is, yammer.com is blocked in our computers! </p>
<p>And once you have signed up, you can never be mistaken that Yammer is just another Facebook. Take a look at this screenshot.</p>
<p><img src="http://farm7.static.flickr.com/6140/5982147692_964c50f9f4_o.jpg" alt="" /></p>
]]></content:encoded>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>How to Quit Your Job Professionally</title>
		<link>http://www.hcarigma.net/blog/call-center-career/how-to-quit-your-job-professionally/</link>
		<comments>http://www.hcarigma.net/blog/call-center-career/how-to-quit-your-job-professionally/#comments</comments>
		<pubDate>Tue, 23 Nov 2010 14:20:50 +0000</pubDate>
		<dc:creator>finding.nemo</dc:creator>
				<category><![CDATA[Call Center Career]]></category>

		<guid isPermaLink="false">http://www.hcarigma.net/blog/?p=273</guid>
		<description><![CDATA[Not that I am resigning. I just want to share an article I found in the Manila Bulletin published last Sunday. I Resign! How to Quit Your Job Professionally]]></description>
			<content:encoded><![CDATA[<p>Not that I am resigning. I just want to share an article I found in the Manila Bulletin published last Sunday.<br />
<span id="more-273"></span><br />
<a title="View I Resign! How to Quit Your Job Professionally on Scribd" href="http://www.scribd.com/doc/43745737/I-Resign-How-to-Quit-Your-Job-Professionally" style="margin: 12px auto 6px auto; font-family: Helvetica,Arial,Sans-serif; font-style: normal; font-variant: normal; font-weight: normal; font-size: 14px; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none; display: block; text-decoration: underline;">I Resign! How to Quit Your Job Professionally</a> <object id="doc_10211" name="doc_10211" height="600" width="450" type="application/x-shockwave-flash" data="http://d1.scribdassets.com/ScribdViewer.swf" style="outline:none;" ><param name="movie" value="http://d1.scribdassets.com/ScribdViewer.swf"><param name="wmode" value="opaque"><param name="bgcolor" value="#ffffff"><param name="allowFullScreen" value="true"><param name="allowScriptAccess" value="always"><param name="FlashVars" value="document_id=43745737&#038;access_key=key-1g4zofya7ix2fg8rugjt&#038;page=1&#038;viewMode=list"><embed id="doc_10211" name="doc_10211" src="http://d1.scribdassets.com/ScribdViewer.swf?document_id=43745737&#038;access_key=key-1g4zofya7ix2fg8rugjt&#038;page=1&#038;viewMode=list" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" height="600" width="450" wmode="opaque" bgcolor="#ffffff"></embed></object></p>
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		<item>
		<title>A day in the life</title>
		<link>http://www.hcarigma.net/blog/call-center-career/a-day-in-the-life/</link>
		<comments>http://www.hcarigma.net/blog/call-center-career/a-day-in-the-life/#comments</comments>
		<pubDate>Thu, 28 Oct 2010 15:57:01 +0000</pubDate>
		<dc:creator>finding.nemo</dc:creator>
				<category><![CDATA[Call Center Career]]></category>

		<guid isPermaLink="false">http://www.hcarigma.net/blog/?p=267</guid>
		<description><![CDATA[With very minor changes, the following article pretty much describes how my life is (the schedule included) everyday. A day in the life By Emil Xavier Cruz Philippine Daily Inquirer, 28 October 2010 Read the whole article here 1:00 A.M.: I hear the alarm tone from my cell phone. It’s time for me to wake [...]]]></description>
			<content:encoded><![CDATA[<p>With very minor changes, the following article pretty much describes how my life is (the schedule included) everyday.<br />
<span id="more-267"></span><br />
A day in the life<br />
By Emil Xavier Cruz<br />
Philippine Daily Inquirer, 28 October 2010<br />
Read the whole article <a href="http://opinion.inquirer.net/inquireropinion/columns/view/20101028-300158/A-day-in-the-life">here</a></p>
<p>1:00 A.M.: I hear the alarm tone from my cell phone. It’s time for me to wake up and prepare. This is how I start my day. Since preparing hot water is time-consuming, I have no choice but to take a cold shower. Thirty minutes later, I go down from my bedroom, and lock the door of our apartment unit, making as little noise as possible in order not to wake up my parents and our neighbors.</p>
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		<item>
		<title>Top 10 Modus Operandi of the Most Common Crimes in Manila</title>
		<link>http://www.hcarigma.net/blog/call-center-career/top-10-modus-operandi-of-the-most-common-crimes-in-manila/</link>
		<comments>http://www.hcarigma.net/blog/call-center-career/top-10-modus-operandi-of-the-most-common-crimes-in-manila/#comments</comments>
		<pubDate>Thu, 09 Sep 2010 07:59:08 +0000</pubDate>
		<dc:creator>finding.nemo</dc:creator>
				<category><![CDATA[Call Center Career]]></category>

		<guid isPermaLink="false">http://www.hcarigma.net/blog/?p=262</guid>
		<description><![CDATA[Top 10 Modus Operandi of the Most Common Crimes in Manila Crime doesn’t pay and neither should you, not with your hard-earned cash, gadgets, credit cards, and even your life. Awareness is key to everything so brush up on the M.O.s of the old-timers and newbies in the world of fast cash cons in the [...]]]></description>
			<content:encoded><![CDATA[<p> Top 10 Modus Operandi of the Most Common Crimes in Manila</p>
<p>Crime doesn’t pay and neither should you, not with your hard-earned cash, gadgets, credit cards, and even your life. Awareness is key to everything so brush up on the M.O.s of the old-timers and newbies in the world of fast cash cons in the country.<br />
<span id="more-262"></span><br />
1. Sneaky Office Intruders</p>
<p>Scene of the crime: Thieves prey on workplaces with little or no security, usually during lunch hour or the afternoon break when employees leave their desks. Plan of attack: Taking advantage of offices’ downtime, these intruders sneakily work their way in. They may take on different disguises like posing as an employee’s friend, visitor, or as a messenger&#8211;complete with a Visitor’s ID. They target valuables like mobile phones, cash, laptops and credit cards. Saksi reported in April 2009 how a woman was caught on camera stealing the wallet of Sandy Wong, an employee of a review center in Quezon City. The suspect slipped inside the office and stole the wallet containing cash and seven credit cards. By the time Wong reported the credit cards missing, four of them had already been used. Over P50,000 was charged to her. When the suspect tried to buy a laptop worth P23,000, the store tipped off Wong, and the police arrested a certain Liza Garcia. Upon reviewing the CCTV footage, it was found that Garcia was not the same woman seen inside Wong’s office. Defense mechanism: Unless your office has implemented extremely tight security measures, it may be wise to bring your valuables in a small bag wherever you go, or lock them up somewhere thief-proof. Definitely a hassle but it’s a lesser struggle compared to slaving away to pay fo someone else’s shopping splurge. If an intruder has already hit your workplace, report the incident immediately. File charges if security catches him or her.</p>
<p>2. ATM (Automated Teller Machine) Scams</p>
<p>Scene of the crime: Usually in the vicinity of ATMs, where scammers try all sorts of things to make a quick buck at the cost of unsuspecting card owners. Plan of attack: ATM scammers have become more technology-savvy through the years. For instance, in 2007, they used magnetic rulers to trap money, surveillance cameras and external keypads to get PINs, and scheme machines to read ATM card information. In 2008, they used a detachable aluminum contraption and some sort of paste to trap money. In 2009, police discovered a new kind of scam, the ATM card switching. 24 Oras explainedÂ how the M.O. works: If you have just withdrawn money from an ATM, a scammer may approach you and tell you that you left a P500 bill behind. He or she will suggest that you check your ATM balance. As you do so, the scammer will sneakily memorize your PIN and drop a P500 bill on the ground. When you pick it up&#8211;as you are most probably inclined to do&#8211;the scammer will swipe your card and replace it with a fake one. Defense mechanism: In the 24 Oras report, the public is advised to lock ATM booth doors when they are inside, bring someone along when withdrawing money, cover the keypad when typing the PIN, and move to another ATM when there are suspicious people around, among others.</p>
<p>3. The Zesto Gang</p>
<p>Scene of the crime: Not as visible anymore as they were years ago, the Zesto Gang members scam bus passengers through quick tactics of distraction, confusion andÂ intimidation.Â Named after the eponymous juice packs, the gang sometimes doesn’t even sell actual Zesto juice packs.</p>
<p>Plan of attack: A Zesto Gang member comes up to you in a bus, with bills of cash folded lengthwise and wound around the fingers by denomination in typical bus conductor style, and nonchalantly asks, &#8220;Ilan?&#8221; (&#8220;How many?&#8221;) Thinking he or she is the bus conductor, you say how many people you’d like to pay the fares of, not knowing that the scammer is supposedly actually asking how many juice packs you’d like to buy. After getting your money, the gang member magically produces juice packs from out of nowhere, swiftly pokes straws in them and shoves them in front of you. And even if you doth protest to say, &#8220;But I thought&#8230;&#8221; or &#8220;That’s not what I&#8230;,&#8221; you will curtly be told, too late, &#8220;Naitusok ko na eh,&#8221; meaning they can no longer be sold, thanks to your (purported) hearing deficiency, and so rather than make a fuss or argue, you just sip in meek silence. Even more appalling? Scammers jack up the price of the juice pack to as much as ten times the actual price. Defense mechanism: You might tryÂ feigning sleep like FHM Managing Editor Allan Hernandez does. Seriously, check out loud if the person asking for your money is indeed the conductor replete with the requisite ID, bus tickets, and uniform, the top of which can range from a short-sleeved polo to a casual polo shirt with an embroidered bus logo (but beware, this too, can be faked). Look behind him or her for a mysterious pail or bag of juice packs!</p>
<p>4. Airport Ambush</p>
<p>Scene of the crime: Car thieves trail you from the airport and repeatedly attack your car until you are forced to give it up. Based on the reported incidents this year, this scheme is usually executed before dawn. Plan of attack: Carnapping suspects are believed to pick victims among passengers seen at the airport terminal before dawn, according to Inquirer.net. Once their chosen passengers are on the road, they repeatedly bump the rear portion of their victims’ vehicle, forcing them to stop. If they don’t, the carnappers speed up to the front of the victims’ vehicle and cut off their way. The carnappers don’t pick a particularly secluded area probably because the pre-dawn darkness gives them privacy. For instance, it was on C-5 Road in Pasig City where four men hijacked the van of Jorge Bernas, former Pres. Gloria Macapagal-Arroyo’s son-in-law, with his family onboard in June. About a month later, an American national and his Filipina wife and stepson were attacked at the intersection of EDSA and Shaw Boulevard. Unlike the family of private individuals that survived the EDSA incident relatively unscathed, Bernas was shot twice in the stomach and once on the left arm. It was reportedly because he resisted the armed men and shouted for help. Defense mechanism: The Philippine Star columnist Cecile Van Straten (a.k.a. blogger Chuvaness) suggests &#8220;booking a flight that doesn’t arrive in the early hours of the morning,&#8221; &#8220;avoiding C-5 and Shaw Boulevard especially at odd hours,&#8221; and &#8220;locking your doors at all times (and stepping) on the gas&#8230; if somebody bumps your car,&#8221; among others.</p>
<p>5. Test Drive Threat</p>
<p>Scene of the crime: Carnappers pose as buyers who will test drive the car you’re selling&#8211;and later steal it at gunpoint. Plan of attack: Faux buyers respond to your &#8220;car for sale&#8221; ad and ask for a test drive. So, of course, you accompany them. Later, they drive the car to a secluded area where they force you out at gunpoint. Talk about seller’s remorse.</p>
<p>Defense mechanism: To avoid this carnapping trap, it’s best to let a seasoned used car dealer handle the sale, says Top Gear associate features editor Dinzo Tabamo. If you want to sell the vehicle yourself, Tabamo suggests you dictate the test driving route and bring along one or two companions. If the &#8220;buyers&#8221; balk at this, then you should refuse to let them take your car for a ride. We also suggest discreetly taking photos of all potential buyers before you go on a test drive. This way, if they turn out to be thieves, you’d have something the police could use to hunt them down.</p>
<p>6. Condo Criminals</p>
<p>Scene of the crime: Condominiums, apartment buildings, and townhouse compounds, according to 24 Oras. Plan of attack: Thieves invade units that are left unlocked or simply break into random units. Once inside, they ransack the place for valuables. To top it all off, some thieves also vandalize the units they invade. Defense mechanism: Lock the door even when you’re inside the condo unit. Add a chain lock (this one, if you dare). Ask the landlord to beef up the security or at least make sure the guards aren’t sleeping on the job.</p>
<p>7. Backstage Burglars</p>
<p>Scene of the crime: During a show or event, crooks sneak into the area behind the stage or inside the dressing rooms, where the commotion provides great cover for their criminal activities.</p>
<p>Plan of attack: Thieves can easily pose as aides, assistants, yayas or utility personnel and blend in with the crowd. They can pick up, say, a laptop, a wallet, or a designer bag and quickly run, or even casually and nonchalantly walk off with it without anyone knowing or minding.Â Defense mechanism: If you’re part of a show, event or function, designate someone to watch over your belongings at all times or designate a locked room or office as a holding room for your belongings. Notify the authorities if you notice any suspicious-looking people sneaking around, although thieves do have a knack for blending in.</p>
<p>8. Salisi Gang</p>
<p>Scene of the crime: Salisi Gang members lurk anywhere where there are people&#8211;malls, restaurants, fastfood joints, computer shops, bars, and clubs&#8211;and are just waiting for you to get distracted. Even the most tony hangouts of the elite are not exempt from these chameleons who have mastered the art of blending in and the art of distraction. Plan of attack: Just because the person next to you is dressed well or &#8220;looks normal,&#8221; it doesn’t mean he or she has no criminal intentions. The gang members either divert their victims’ attention or wait until their targets are distracted before they move in for the kill. In a video that was supposedly shot in a major fastfood chain, a trio successfully steals a handbag from a nearby table (pay attention to the woman on the left). The bag owner realizes what has happened a few seconds too late. The CCTV footage shot one night at a hip lounge in The Fort revealed a pack of attractive, fashionable young women working as a group but sitting at separate tables and ordering drinks like the other patrons. Each woman would flit about from table to table. At the end of their covert operation, the footage showed that one of them had filched a total of five evening clutches from various customers! Defense mechanism: Constant vigilance! Keep your bag on your lap (not behind you on your seat) and be cautious about leaving it on another chair, and keep an eye on it at all times. Bring a bag hook so your bag is kept under the table. Don’t casually leave your cellphone, laptop or camera on the table where it can easily be grabbed in a split-second. Take precautions especially when out at night. Thieves are only too happy to see inebriated women in clubs dancing with wild abandon, unmindful of their evening bags, phones and cameras exposed on cocktail tables, ready for the taking. Wear a wrist-strap clutch instead and keep all your belongings in it.</p>
<p>9. Dugo-Dugo Gang</p>
<p>Scene of the crime: This group robs affluent homes by tricking unsuspecting house helpers into helping them get to the homeowners’ cash and valuables stash. Plan of attack: Remember that PLDT caller I.D. commercial? That’s basically how the Dugo-Dugo Gang operates. After casing a household, the gang members wait for the opportune moment when only the helper is in the house. The scammers call and pretend that a family member has been hurt and needs money for a surgery or medical procedure of some sort. Then they pressure the helper into forcing open the family safe, locked drawers, and the like to get cash and other valuables. The helper is then told to turn over the loot to the gang members. Defense mechanism: Tell helpers and everyone in the house about this scam. To find out if they actually remembered what you said, pretend to be a Dugo-Dugo Gang member and make them go through a drill. Take it a step further by rewarding those that keep their wits about them.</p>
<p>10. Budol-Budol Gang</p>
<p>Scene of the crime: The Budol-Budol Gang can strike anywhere using their alleged powers of hypnotism and &#8220;boodle&#8221; or counterfeit money&#8211;hence the name&#8211;that turn out to be just sheets of paper. Interestingly, Google Translate says &#8220;budol&#8221; means &#8220;gullible person.&#8221; Plan of attack: Their M.O. may have evolved over the years but here’s their basic tactic: They lure or blackmail their victims into giving them valuables or cash in exchange for a bag filled with fake bills or products. In one reported instance in 2008, two suspected Budol-Budol Gang members managed to get a cellphone, a Walkman, and P2,000 from an unidentified 16-year-old girl in Cebu. The male and female suspects claimed they were looking for a vehicle to transport their things. Before they went to search for a vehicle, they asked the girl to hold on to a bag supposedly filled with money. In return, they got the girl to give them her valuables as a sort of safety deposit. It wasn’t long before the girl discovered the bag contained only fake bills. In 2005, a victim identified only as Marie claimed some Budol-Budol Gang members hypnotized her into giving them her money, jewelry, and mobile phones. She said she did not remember much after a man allegedly engaged her in small talk while she was walking along Ortigas Avenue. All she could recall was getting inside a certain van, drinking a glass of water, and handing over two years’ worth of savings of her seaman husband. All that in exchange for a black bag stuffed with sheets of paper. Defense mechanism: First of all, bear in mind one of the first things everyone learns as a kid: Don’t talk to strangers. Of course, that can’t be helped sometimes so remember another basic rule: Don’t accept candy from strangers. In this case, if strangers are giving you something as &#8220;sweet&#8221; as a bagful of cash, you better refuse. If you’re afraid of being hypnotized, find out how the controversial phenomenon supposedly works to avoid succumbing to it.<br />
Source: http://ph.news.yahoo.com/spot/20100908/tel-top-10-modus-operandi-of-the-most-co-5a3fdeb.html</p>
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		<title>What have you purchased with your salary?</title>
		<link>http://www.hcarigma.net/blog/call-center-career/what-have-you-purchased-with-you-salary/</link>
		<comments>http://www.hcarigma.net/blog/call-center-career/what-have-you-purchased-with-you-salary/#comments</comments>
		<pubDate>Tue, 17 Nov 2009 11:22:58 +0000</pubDate>
		<dc:creator>finding.nemo</dc:creator>
				<category><![CDATA[Call Center Career]]></category>

		<guid isPermaLink="false">http://www.hcarigma.net/blog/call-center-career/what-have-you-purchased-in-your-call-center-stint</guid>
		<description><![CDATA[By November 30 and first few days of December, call center employees will get their 13th month pay and leave conversion pay. I promised myself not to purchase anything unimportant once I get my money. I plan to buy something big by March 2011. This brings me to the topic of spending. In my three [...]]]></description>
			<content:encoded><![CDATA[<p>By November 30 and first few days of December, call center employees will get their 13th month pay and leave conversion pay. I promised myself not to purchase anything unimportant once I get my money. I plan to buy something big by March 2011.<br />
<span id="more-247"></span><br />
This brings me to the topic of spending. In my three years and 10 days in the industry, I have purchased a lot of things, both for personal use and for my parents. My very first purchase was a 512 MB Creative Zen MP3 player which, at that time, costs P 3, 200.</p>
<p>I want to humbly list what I have purchased in the past three years:<br />
two computer sets &#8211; one in 2008, another <a href="http://www.hcarigma.net/blog/tech-tips/the-pc-that-blogging-bought">last May</a><br />
<a href="http://www.hcarigma.net/blog/personal/nikon-d40x-out-of-the-box">Nikon D40x DSLR</a> and a <a href="http://www.hcarigma.net/blog/tech-tips/dicapac-wp-510-review">Canon A470 point-and-shoot camera</a><br />
Nikon SB-800 flash and Nikkor 55-200 mm lens<br />
<a href="http://www.hcarigma.net/blog/tech-tips/samsung-22b350-unboxed">Samsung 22in LCD TV</a><br />
Condura aircondition<br />
<a href="http://www.hcarigma.net/blog/personal/asus-eeepc-8g-out-of-the-box">Asus EEEPC netbook</a><br />
a <a href="http://www.hcarigma.net/blog/personal/asus-eeepc-8g-out-of-the-box">netbook</a><br />
Microsoft Zune<br />
Nokia N70 phone<br />
grocery every 15/30<br />
Internet subscription</p>
<p>I hope I could buy more but I have to save up for 2011.</p>
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		<title>Getting the Occupational Permit for Call Center Agents in Quezon City</title>
		<link>http://www.hcarigma.net/blog/call-center-career/getting-the-occupational-permit-for-call-center-agents-in-quezon-city/</link>
		<comments>http://www.hcarigma.net/blog/call-center-career/getting-the-occupational-permit-for-call-center-agents-in-quezon-city/#comments</comments>
		<pubDate>Thu, 29 Oct 2009 11:32:26 +0000</pubDate>
		<dc:creator>finding.nemo</dc:creator>
				<category><![CDATA[Call Center Career]]></category>

		<guid isPermaLink="false">http://www.hcarigma.net/blog/call-center-career/getting-the-occupational-permit-for-call-center-agents-in-quezon-city</guid>
		<description><![CDATA[If you are a call center agent, and your office is in Quezon City, you&#8217;ve probably heard of Ordinance numbers SP-91 S-1993, SP-1080,S-2001 and SP-1148,S-2002. These are the ordinances passed (some are amendments to existing laws) requiring workers employed in offices within the city to secure an occupational permit. This morning, I trooped to the [...]]]></description>
			<content:encoded><![CDATA[<p>If you are a call center agent, and your office is in Quezon City, you&#8217;ve probably heard of Ordinance numbers SP-91 S-1993, SP-1080,S-2001 and SP-1148,S-2002. These are the ordinances passed (some are amendments to existing laws) requiring workers employed in offices within the city to secure an occupational permit.<br />
<span id="more-243"></span><br />
This morning, I trooped to the Quezon City Hall. I&#8217;ve been working in a company in Eastwood City in Libis for almost four years now, and this is the only time that we were ordered to secure the permit. According to the HR, it was only last January that call center employees were included in the list of occupation that require the permit. We were given a November 20 deadline. Our HR said that it will only take one day to process the document. It is not true.</p>
<p>Here are the steps.<br />
1. Make sure that you already have a cedula and a police or NBI clearance. Cedula can be acquired anywhere. Supposedly, the cost of acquiring the community tax certificate depends on your annual income. P 1 = every P 1, 000 of your annual income, e.g. you ought to pay P 220 if your annual income is P 220, 000. But of course, you can not declare your income by saying that you are jobless, etc. The police clearance can be obtained from the nearest police station. In my case, I live in Baras in Rizal. I know the policeman who processes the clearance there so it was actually me who typed my information in the computer. Renewal of the NBI clearance will better be done in Park Square near Landmark in Makati. My officemate says it took him only three minutes to have his clearance renewed. Compare that in the NBI satellite office in Megamall where the queue is up to the third floor.</p>
<p>2. Go to the Business Process and Licensing Office of the city hall. If you are coming from the front of the city hall itself, you need to pass through a guard and the comfort rooms. Turn left and you will see some windows. That&#8217;s BPLO. If you&#8217;re coming from the Lung Center side of the city hall, you will pass Landbank. Present the cedula and police/NBI clearance to the one manning Table 1 (or 2). The employee will give you an assessment form &#8211; P 75 for the mayor&#8217;s permit and P 20 for the picture.</p>
<p>3. Proceed to the next table. They will give you an assessment form for the health certificate. Here&#8217;s the breakdown: P 50 for the laboratory test of your stool and sputum samples, P 50 for the HIV/AIDS seminar and P 94 for the medical certificate.</p>
<p>4. Pay for the assessment forms in the next table (Treasurer&#8217;s Office). Prepare the exact amount of P 289. The employee will give you two receipts.</p>
<p><img src="http://farm3.static.flickr.com/2750/4054764141_bea140eaa6_o.jpg" alt="" /></p>
<p>5. Present the cedula, police/NBI clearance, and the two receipts to Table 1 (or 2) for stapling. The employee will give you a short form asking for your name, occupation and civil status. Go to Window 11 for picture taking.</p>
<p>6. Wait for your name to be called. Place your thumbmarks. You will be given your occupational permit.</p>
<p><img src="http://farm3.static.flickr.com/2746/4054764311_b8501e73b6_o.jpg" alt="" /></p>
<p>The whole process will take less than 30 minutes.</p>
<p>Obviously, this is another money-making scheme, aka income-generating activity of the city government, which, very timely, coincides with the election season. Other agents and supervisors also complain about this new requirement. But if you&#8217;ll come to think of it, this is just because of the hassle of going to the city hall. If, for example, this was handled by HR or any other department by your company, I don&#8217;t think anybody will complain as long as the employees were notified that P 289 will be deducted from their salary.</p>
<p>According to our HR, they asked the head of BPLO if it&#8217;s possible for the government office to go to our office instead. BPLO declined. This, for me, is so impractical because the government should be reaching out to the private sector. What if they setup a satellite office in Eastwood City every January and June? They could put a one-stop shop for the cedula, police/NBI clearances and payment for the certificates.</p>
<p>I don&#8217;t believe that the reason employees are required to go to city hall is because they need to have their pictures taken using only the camera in BPLO. I noticed after having my picture taken earlier, I saw their computer screen where there are two options for the picture &#8211; using their camera or &#8220;Open Picture.&#8221; Does Open Picture means that BPLO has the option to just scan a picture given to them instead of the picture being taken? Or maybe the photo portion in the permit will be blank so that the employee could put their pictures on it. I have a reason to believe that it is the case. You cannot expect company executives to line up &#8211; they have their secretaries to do that.</p>
<p>Be prepared to have conflicting statements from the government employees themselves. My friend was told by the employee that she needs to undergo a medical exam and HIV/AIDS seminar. Not true. Even if you check the big blue tarpaulin in BPLO detailing the process of securing the occupational permit, a medical procedure is not required. There was even a list of supposedly accredited clinics were applicants could get the health certificate. Not true. Well, I don&#8217;t even think that the city government cares about our health. As long as we pay, they&#8217;re okay even if there was no health certificate. Aside from the fact that we have our own HMO, or health maintenance organization. This is just fine with me because it reduces the hassle of applying for the permit.</p>
<p>Oh well, that&#8217;s life.</p>
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		<title>There is a career in RP call centers</title>
		<link>http://www.hcarigma.net/blog/call-center-career/there-is-a-career-in-rp-call-centers/</link>
		<comments>http://www.hcarigma.net/blog/call-center-career/there-is-a-career-in-rp-call-centers/#comments</comments>
		<pubDate>Mon, 20 Jul 2009 19:44:26 +0000</pubDate>
		<dc:creator>finding.nemo</dc:creator>
				<category><![CDATA[Call Center Career]]></category>

		<guid isPermaLink="false">http://www.hcarigma.net/blog/?p=232</guid>
		<description><![CDATA[There is a career in RP call centers Gina Hechanova &#8220;Results show that 1 of 2 call center representatives is thinking of leaving within the year.&#8221; Philippine Daily Inquirer, June 20, 2009, Page B2-3 Click here to read the story.]]></description>
			<content:encoded><![CDATA[<p>There is a career in RP call centers<br />
Gina Hechanova<br />
&#8220;Results show that 1 of 2 call center representatives is thinking of leaving within the year.&#8221;<br />
Philippine Daily Inquirer, June 20, 2009, Page B2-3<br />
<a href="http://technology.inquirer.net/infotech/infotech/view/20090719-216279/There-is-a-career-in-RP-call-centers">Click here to read the story.</a><br />
<span id="more-232"></span><br />
<img src="http://img257.imageshack.us/img257/6050/center.jpg" alt="" /></p>
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