Nightshift blog: Call Center Agent's Blog

By November 30 and first few days of December, call center employees will get their 13th month pay and leave conversion pay. I promised myself not to purchase anything unimportant once I get my money. I plan to buy something big by March 2011.
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If you are a call center agent, and your office is in Quezon City, you’ve probably heard of Ordinance numbers SP-91 S-1993, SP-1080,S-2001 and SP-1148,S-2002. These are the ordinances passed (some are amendments to existing laws) requiring workers employed in offices within the city to secure an occupational permit.
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There is a career in RP call centers
Gina Hechanova
“Results show that 1 of 2 call center representatives is thinking of leaving within the year.”
Philippine Daily Inquirer, June 20, 2009, Page B2-3
Click here to read the story.
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I never thought I would ever work as a call center agent. But here I am trying to sneak in this blog.
Philippine Daily Inquirer, June 18
Page A11
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Requirements:
-Candidate must be fluent in Korean or Japanese (spoken and written)
-Above average computer proficiency and troubleshooting skills
-Willing to work in Eastwood City

Earn P 60, 000 and up monthly

If you meet the requirements, email your resumes at hcarigma [at] hcarigma [dot] net.

Two days ago, all of the agents and back-office people were asked to wear business attire clothing. Our bosses in the United States and Germany came over for a one-day visit which I think lasted ‘tll evening.
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Although it depends in the account, cursing or pagmumura in the call center is common. When you have to deal with s-t-u-p-i-d customers, or a customer who curses the moment that you answer their call, our body tells us that we have to blurt out that frustration or any negative feeling we have on our call.
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Time flies so fast. More than a year ago, I made a post Tech support’s Christmas wish list, listing the things I want to have by Christmas time.

Except for the television, all of them were fulfilled. Read the rest of this entry »

As required by law, workers should receive their 13th month pay not later than Dec.24, the day before Christmas. Read the rest of this entry »

Every call center, may have at some instance, been greatly disadvantaged by a supposed day off. Ideally, a worker should not be in the office for not less than 24 hours for it to be considered a rest day. But because of the nature of our job, where we work in shifting and uncertain schedule, we might have deprived of our rest day.I found an article this afternoon at People’s Tonight tabloid. It explains the legal basis of our rest day.

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