Nightshift blog: Call Center Agent's Blog

I’ve been listening to Monster Radio for years now, and I found this podcast broadcast on June 25. Here are the signs that someone is a call center agent.
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Had it not because of the Mac training I was supposed to attend, I thought of being absent from work last night. But being a Monday, I changed my mind. I feel sleepy but that reason would not be accepted by my team leader, operations manager and workforce.
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Here are other words that I thought would enrich our collection of Filipino Call Center Terms.
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I don’t own a car, though I hope I have a 2009 Honda CRV, yung green. I’m happy that I don’t have to think of high oil prices, parking fees and worrying all day long if my car will be stolen. So every time I commute via jeeps, I can’t help but laugh with some things I hear:
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I won’t consider myself a veteran in call center-ing. But after 20 months in the industry will make yourself familiar with the terms agent are using in the floor. Note that these are my personal experiences and accounts, so I wouldn’t know if we are on the same page when I use the terms. Read the rest of this entry »

A purported customer talking to a technical support of Dell. If I were the agent, I could have disconnected the call when he cussed for the third time. Read the rest of this entry »

I know this is a little bit old, but since this blog is about the call center industry, I might as well post it. TV Patrol’s Alvin Elchico reported this last year. Though a lot of videos has been posted in YouTube, I chose this one for its humor.

Ever since I took in calls, I have always used Joseph as my name. Not because it is an American name, though not that common, but because it is easier to understand and it’s really a part of my name. My birthday is in March so I guess my mother added Joseph since March 19 is the feast day of Saint Joseph. But March 19 isn’t my birthday. Read the rest of this entry »

Since the Philippines is pretty popular when it comes to outsourcing (either through the Overseas Filipino Workers or through business process outsourcing/contact centers), I wonder how Filipinos abroad feel whenever they talk to Pinoy agents working here. Read the rest of this entry »

Joke.

While I’m busy validating and checking the orders for the shift before I submit them, I saw a thick smoke in our office’s window. It’s 7 in the morning and I cannot help but ask where the black smoke is coming from in the Ortigas area. Read the rest of this entry »