I won’t consider myself a veteran in call center-ing. But after 20 months in the industry will make yourself familiar with the terms agent are using in the floor. Note that these are my personal experiences and accounts, so I wouldn’t know if we are on the same page when I use the terms. MORE »
A purported customer talking to a technical support of Dell. If I were the agent, I could have disconnected the call when he cussed for the third time. MORE »
I know this is a little bit old, but since this blog is about the call center industry, I might as well post it. TV Patrol’s Alvin Elchico reported this last year. Though a lot of videos has been posted in YouTube, I chose this one for its humor.
Ever since I took in calls, I have always used Joseph as my name. Not because it is an American name, though not that common, but because it is easier to understand and it’s really a part of my name. My birthday is in March so I guess my mother added Joseph since March 19 is the feast day of Saint Joseph. But March 19 isn’t my birthday. MORE »
Since the Philippines is pretty popular when it comes to outsourcing (either through the Overseas Filipino Workers or through business process outsourcing/contact centers), I wonder how Filipinos abroad feel whenever they talk to Pinoy agents working here. MORE »
Joke.
While I’m busy validating and checking the orders for the shift before I submit them, I saw a thick smoke in our office’s window. It’s 7 in the morning and I cannot help but ask where the black smoke is coming from in the Ortigas area. MORE »
I just watched a 12-minute movie in Callcentermovie.com, and it was hilarious, knowing the nature of my job today. MORE »
