http://www.hcarigma.net/blog/call-center-kpis/can-i-speak-to-your-supervisor Nightshift:call center agent's blog Tue, 06 Jan 2009 09:58:02 +0000 http://wordpress.org/?v=2.7 hourly 1 http://www.hcarigma.net/blog/call-center-kpis/can-i-speak-to-your-supervisor/comment-page-1#comment-6433 crizzy journey Sun, 16 Nov 2008 15:31:20 +0000 http://www.hcarigma.net/blog/call-center-kpis/can-i-speak-to-your-supervisor#comment-6433 i like this post better, very well said and i second every part of it. product knowledge, patience, confidence and a lot of prayers will make you go a long way. for escalating calls, we should always at least make an effort to help them out. if they still want the sup then give it...at least you tried (for the sake of recording) i like this post better, very well said and i second every part of it. product knowledge, patience, confidence and a lot of prayers will make you go a long way.
for escalating calls, we should always at least make an effort to help them out. if they still want the sup then give it…at least you tried (for the sake of recording)

]]> http://www.hcarigma.net/blog/call-center-kpis/can-i-speak-to-your-supervisor/comment-page-1#comment-1294 Zoloftaenamo Mon, 05 May 2008 03:57:54 +0000 http://www.hcarigma.net/blog/call-center-kpis/can-i-speak-to-your-supervisor#comment-1294 yabang talaga. mahingin na Zoloft.. tsk tsk tsk.. yabang talaga. mahingin na Zoloft.. tsk tsk tsk..

]]> http://www.hcarigma.net/blog/call-center-kpis/can-i-speak-to-your-supervisor/comment-page-1#comment-430 Zoloft Wed, 20 Feb 2008 00:36:16 +0000 http://www.hcarigma.net/blog/call-center-kpis/can-i-speak-to-your-supervisor#comment-430 As much as possible I'd avoid escalating calls to my supervisors, & so far, I seldom get any requests. However, it just can't really be helped, especially when customers would want us to bend the rules & possibly lose our jobs for their demands. Sometimes I would have customers say sorry to me for their brash behavior & I live for such moments, when there are no more supervisors or unit managers available to take their calls & customers are too impatient to wait for another 12 hours to get in touch with higher-ups. As much as possible I’d avoid escalating calls to my supervisors, & so far, I seldom get any requests. However, it just can’t really be helped, especially when customers would want us to bend the rules & possibly lose our jobs for their demands. Sometimes I would have customers say sorry to me for their brash behavior & I live for such moments, when there are no more supervisors or unit managers available to take their calls & customers are too impatient to wait for another 12 hours to get in touch with higher-ups.

]]>