Nightshift blog

Technically speaking, the Philippines is not in a recession. But its undeniable that some companies are cutting down its operating costs to somehow weather off the financial crisis.

Here are the tell-tale signs that your call center (or any company) is tightening its belt.

1. They start laying off people.
2. They start hiring contractual employees.
3. If previously you have a coffee dispenser, now you are compelled to purchase the coffee in the vending machine.
4. No more free juice.
5. Instead of giving free medicine, you are asked to rest in the clinic.
6. Less expatriates in the company premises.
7. Agents are asked to bring their own mug. Plastic and styrofoam cups are no longer used, supposedly, for the company to “go green.”
8. Salaries are now given once a month instead of every 15 days to lower down accounting costs.
9. Subtle increase in the temperature.
10. The company memo use vague terms such as “increase our competitive advantage” and “ensure higher profit” to explain the above mentioned policies.