What’s in a name?
22 Oct, 2007 11:40 AM
Call Center Bloopers, Call Center Career 
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Ever since I took in calls, I have always used Joseph as my name. Not because it is an American name, though not that common, but because it is easier to understand and it’s really a part of my name. My birthday is in March so I guess my mother added Joseph since March 19 is the feast day of Saint Joseph. But March 19 isn’t my birthday.
If I use Herbert, people would hear it as Robert, Albert, Rupert and anything else that has “ert” in the end.
But how come some customers still hear it as Yusef? Am I a Muslim or something? Whenever they heard my name incorrectly, I just tell them, “Ma’am/Sir, it’s Joseph, as in Mary, Jesus and Joseph.” So far, I haven’t encountered a customer who might be an atheist who doesn’t know these persons. My teammates heard this when I was already shouting to the customer because he did not get my name right. Jen said, “Wow, religious!” Is Joseph, in any way near to Ronald?
