Nightshift:call center agent’s blog

Perhaps it was just accidental that the day I started training for a higher level of support is also the anniversary of my call center job.

Together with my 14 wavemates, we had an upscale training from L0 to L1. We passed the exam last Holy Wednesday. Since we are already familiar with the customer management software we are using, the training was fast paced. But the next week’s training will be difficult since it’s already product’s specs.

We are making the best time out of the training because once we’re deployed to the operations floor, we won’t take a rest since it’s always queuing. But hey, the company offeres a good compensation compared with other call centers. But the one thing I like about the company is its people.

One time, when I was still an agent in a different program, once of the shift supervisors barged in an heard my call. This happened in November 25. In the shift sup’s own words:

“I was barging in to your calls and I would just like to commend you guys in handling your calls efficiently :)

You guys were able to assist your respective customers with their concern. You listened actively, got their issues and resolved it. ”

The SS barged into my call and another wavemate’s call. The SS’s commendation on me was

“Herbert, you were able to resolve the issue and you sounded very accomodating.”

On that same shift, the SS gave me a KFC brownies. For someone in the management to directly commend you on something you did good, I feel very much appreciated.

Just like I always say with my former company, it’s not all about money. Sometimes all you need is just a pat on the back and say, “Thank you for a job well done.”