Nightshift blog

“Joseph was very helpful. I would just like to say that you should give him high remarks for helping me out. He was very knowledgeable and should be given a raise!”

That’s exactly what my American customer told my supervisor early this morning. After more than a year in the call center, this is the very first commendation that I got. Her computer problem was not really difficult, it was just a blank screen which was resolved in just three minutes. All I did was to disconnect everything on her computer and then restart it. Voila, the BIOS came up and it loaded to Windows.

My commendation was taken by my incoming new team leader, who also held a meeting this morning. My team mate and seat mate thought that it was an escalation. I just hope that I would get that raise, he he.

During the troubleshooting, another common issue on Windows Vista came up. According to this customer, her friend made some Windows update and turned it off. When she powered up the machine again, that’s when she experienced the blank screen. When it finally POSTed, it went to the screen that says “configuring updates.” Since I have received calls before about this, I just told the customer that she just have to wait for that update to finish, and that the computer will restart after the update.

Microsoft has provided a lame work around on this. Their support bulletin 932141 or “Message when a Windows Vista-based computer takes a long time to restart or to shut down: “Windows is configuring updates”” just says this:

“To work around this problem, wait for the process to finish.”