Nightshift blog: Call Center Agent's Blog

Although it depends in the account, cursing or pagmumura in the call center is common. When you have to deal with s-t-u-p-i-d customers, or a customer who curses the moment that you answer their call, our body tells us that we have to blurt out that frustration or any negative feeling we have on our call.

How can you not curse if you ask an Indian to keyspell their name that is composed of 40 characters? How can you not badmouth if you keep on repeating the instructions just to get their issue resolved? An how can you not be angry if a customer calls back on a problem that was aggravated by your cashew-selling teammate (read: nagbebenta ng kasoy, or nangangasoy)?

I was thinking however that since cursing has become so common, cuss words have become empty words. The four-letter-word, PI, g-a-g-o, t-a-n-g-a and the like have become so abused that they lose their meanings. These words become meaningful only when they’re used outside the office.

So for the people out there who’s not in the same industry as ours, forgive us if we curse a lot. Just imagine the psychological torture we go through everyday.