Filipino Call Center Terms – Part 2
Here are other words that I thought would enrich our collection of Filipino Call Center Terms.
BS Call Center. (noun). A degree that an agents get when he/she hops from one call center to another. There is no definite number of company where an agent has worked or the time spent in each workplace needed to get this degree.
Haduken. (verb). Supposedly the new term for “pitik,” which is a deliberate action of putting oneself at the end of the queue in order to get less calls.
Santo Niño. (adverb). The voice of an agent whenever he/she is “paos” or “minamalat.” The term is derived from how people, allegedly possessed by the child Jesus, sound like.
Worst Force. (noun, but could also be an adjective). Refers to the department who creates the schedule and whom we call whenever we will be absent for the shift. They are properly called “workforce,” but because of the bad schedule they give to the agents, they are the least liked department. Another variation is work horse, an adjective referring to how people in the department looks like.
Prisca Ferrer said
am May 19 2009 @ 8:20 am
RAM FSIP Business Solutions
NOW HIRING
CALL CENTER AGENT (OUTBOUND)
JOB QUALIFICATIONS:
• At least HIGH SCHOOL Graduate
• Excellent English communication skills
• Good comprehension & listening skills
• General computer skills & has strong analysis
• Ability to meet performance targets, result oriented
• Willing to work graveyard shifts
• Can work effectively under pressure
• With at least 3-6 months call center experience
• With customer service/ outbound call experience
Interested applicants can send their resume to
hrd@ram-fsip.com or call 5248594 and look for Ms. Prisca Ferrer or Mike Perez
Or apply personally at:
G/F JP Bldg. 459 Letran cor. Anda St. Intramuros, Manila (Beside Letran School)
SCREENING PROCESS:
There will be a screening process which includes an exam, interview and call simulations.