Comments on: Dell's Bad Customer Service

By: BPO Manila

BPO Manila — Thu, 27 May 2010 02:15:37 +0000

Thanks for sharing. As call center agents, we do have to deal with this kind of customer every day (or night). It’s the way we deal with them that helps us hold the high ground.

By: auxwork_petiks

auxwork_petiks — Thu, 03 Dec 2009 06:52:16 +0000

hahahaha!!! the rep was just playin around w/ that crazy customer!!! i bet that cust was on the speaker phone on rep’s end and his co-workers are laughing with him on that crazy dude! with that kind of cust the best thing to do is use the scary tactics!! “like ure computer might explode like die hard 4.0″! hahaha!

By: Tech Maiden

Tech Maiden — Mon, 10 Aug 2009 03:46:16 +0000

it was funny when the TSR said “oh you definitely don’t want to do that…” well, he could definitely just say yes to stop that cussin’ customer lol..probably to piss him off? yeah I got a call like that before because I refused to replace the DVD drive, and he was screaming the hell out of himself..and acting unmove does make them scream more..lol

you may want to check out a blooper in my site..no cussin’ but just funny

http://word-ish.blogspot.com/

By: clip-chain

clip-chain — Mon, 02 Mar 2009 18:21:56 +0000

this is f-ing hilarious man.. maybe the agent was just playin with the pissed off customer..

By: jhun

jhun — Wed, 30 Jul 2008 08:41:33 +0000

ROFL!! i swear the agent in the line is laughing his ass out!!

By: insomniac

insomniac — Tue, 13 May 2008 07:28:56 +0000

Wow…This call reminds me of my “inbound” days…hihi.
I really feel bad for the agent – hmm, I did release an irate (no, abusive!) call once or twice (shh!).Noone should have the right to curse and insult you especially if they are STUPPPIIDDD (hello! turning a laptop off is like learning ABC’s!).

You’re right though – he should’ve friggin’ released the call the 3rd time the man said crap hehe. I guess the agent made the customer mad when he started asking those verification crap.

Nice blog.Keep it up.