Dell's Bad Customer Service
A purported customer talking to a technical support of Dell. If I were the agent, I could have disconnected the call when he cussed for the third time.
The customer’s computer is frozen to the screen that says Windows is shutting down. It’s been sitting there for three hours. People who is familiar with how Windows works should at least know that if the screen is frozen, you need to manually turn the machine off.
insomniac said
am May 13 2008 @ 3:28 pm
Wow…This call reminds me of my “inbound” days…hihi.
I really feel bad for the agent – hmm, I did release an irate (no, abusive!) call once or twice (shh!).Noone should have the right to curse and insult you especially if they are STUPPPIIDDD (hello! turning a laptop off is like learning ABC’s!).
You’re right though – he should’ve friggin’ released the call the 3rd time the man said crap hehe. I guess the agent made the customer mad when he started asking those verification crap.
Nice blog.Keep it up.
jhun said
am July 30 2008 @ 4:41 pm
ROFL!! i swear the agent in the line is laughing his ass out!!
clip-chain said
am March 3 2009 @ 2:21 am
this is f-ing hilarious man.. maybe the agent was just playin with the pissed off customer..
Tech Maiden said
am August 10 2009 @ 11:46 am
it was funny when the TSR said “oh you definitely don’t want to do that…” well, he could definitely just say yes to stop that cussin’ customer lol..probably to piss him off? yeah I got a call like that before because I refused to replace the DVD drive, and he was screaming the hell out of himself..and acting unmove does make them scream more..lol
you may want to check out a blooper in my site..no cussin’ but just funny
http://word-ish.blogspot.com/
auxwork_petiks said
am December 2 2009 @ 11:52 pm
hahahaha!!! the rep was just playin around w/ that crazy customer!!! i bet that cust was on the speaker phone on rep’s end and his co-workers are laughing with him on that crazy dude! with that kind of cust the best thing to do is use the scary tactics!! “like ure computer might explode like die hard 4.0″! hahaha!
BPO Manila said
am May 27 2010 @ 2:15 am
Thanks for sharing. As call center agents, we do have to deal with this kind of customer every day (or night). It’s the way we deal with them that helps us hold the high ground.