Callcentermovie.com
I just watched a 12-minute movie in Callcentermovie.com, and it was hilarious, knowing the nature of my job today.
It talks about the fate of two Indians who are outsourced to receive call for a cable company, a suicide helpline,airline reservation and credit card accounts. One is an agent, who takes calls for these accounts; the other is a supervisor.
Using American words such as “okey dokey,” “my bad” and “ASAP,” the Indians try to imitate the American accent and uses conversational English in dealing with callers.
The first call the Indian received was for Viacast cable, whose customer got a static signal for a pay-per-view sports show. He was put on hold thrice. The second caller was for a credit card inquiry, complaining that she didn’t make a purchase worth $225 using her Master Credit. The third was for an airline reservation for Sky France and the caller wants to make a trip to Paris for him and his future wife’s honeymoon. The last caller is Debbie who wants to kill herself by drowning herself in the tub and place there the toaster.
At all calls the Indian uses different names. He used Steve, Roger and Bryan.
What’s more hilarious is the fact that in all of the calls, the agent doesn’t really do anything on the concerns of the customer. Since the telephone lines (lines really, the actual curly lines) are interwined, the agent got the calls all mixed up.
He complains to his supervisor, who is just in the other side of the room. Their heated discussion were heard by the four customers.
Their one and only computer bugs down and they need to call the customer service.
The agent on the other line seems to be an African in the middle of the desert.
