Two days ago, all of the agents and back-office people were asked to wear business attire clothing. Our bosses in the United States and Germany came over for a one-day visit which I think lasted ‘tll evening.
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Although it depends in the account, cursing or pagmumura in the call center is common. When you have to deal with s-t-u-p-i-d customers, or a customer who curses the moment that you answer their call, our body tells us that we have to blurt out that frustration or any negative feeling we have on our call.
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