Nightshift:call center agent’s blog

I just observed for the past several weeks that the agents and team leaders in the call center have been watching Marimar religiously. As I take my 45-minute lunch break at around 9 pm, the pantry would be full of agents, including the guards, janitors and the ate in the concessionaire. MORE »

Convergys Corp. reported third quarter revenues of $703.7 million but reported declining profit in its customer care business due to expansion costs and additional expense due to the weakened US dollar. MORE »

After I voted this morning at 7:37 a.m., (voter number 12 at Precinct Number 1, Number 56 in list) for the Barangay elections, I took pictures of the event and Edward saw me and asked about Baras Balita. I told him that it would be better perhaps if we will release the newspaper on December. I posed him the question, do we still really need the SK? MORE »

My coverage of today’s barangay and Sangguniang Kabataan elections. Photos taken in Baras Elementary School, Baras, Rizal. These are the same photos posted in the Baras Rizal Online website. MORE »

MANILA, Philippines — President Gloria Macapagal-Arroyo is set to unveil an industry roadmap for the country’s outsourcing sector, which details how the industry plans to achieve its $12-billion revenue target by 2010. MORE »

MANILA, Philippines — A trade association based in the United Kingdom has recognized the Philippines as the best place to outsource services. MORE »

Tech Support: Yes, … how can I help you? MORE »

Well, if I love Smart, then I don’t think that I’ll bother to visit the Smart Wifi Chronicles website . Some people just don’t know how to react on the issue itself, and not on the person. Tsk tsk tsk.

Take actions! Huwag lang basta-basta’t mag-rally at maingay.

People apparently took offense when I said in the previous post that I was satisfied with Smart Bro. One even said that I was “in the wrong place.” Another one even cursed me, to quote:

Ikaw ba di ka magrereklamo kung harapan ka na nilang ginagago,tinatarantado at niloloko? kung hahayaan mo lang na gawin sayo eto, napaka tanga mo, nabuhay ka pa! kaya nga my nagrereklamo kc ayaw nila sa ganung serbisyo ng ISP nila eh. kung di ka makatulong sa mga apektado ng bulok na serbisyo ng SB eh wag ka ng mag comment!

T*%#@%#$*o!

Why would I be in the wrong place, when all I did was to create a link to the article? I did not even made the comment in the website, so I cannot be accused of being in the wrong place.

I just pity the guy/girl who cursed me. I just think that I am more civilized than s/he is. I take calls five days a week so I understand his frustration. I just hope that he stick to the issue and not go ad hominem.

Since I work in a call center, I’m probably one of those irate customers. I had my share of bad experiences with Smart Bro. I even had two posts about it, one about their marketing strategy and the other about not being able to connect for almost a month. What makes me perhaps different from them is I take actions whenever I complain about something. A problem could not be solved by just joining online forums. I personally write letters, stamped, delivered to the post office and pay. I talk to customer service. I pester them. And by the way, I also produce the newspaper for our municipality. So I have an edge when it comes to contacting the right person.

If you are not satisfied with a company’s service, go out. Resign. Quit.

My battle now is actually not against Smart, but Digitel.

By the way, I made another Speedtest. Though not that reliable, it is still worth taking note off.

Just when everybody thought that last Friday’s tragedy in Glorietta 2 mall will take away the media attention from President GMA’s bribery accusation, it seems that the bombing actually confirms it. MORE »