Archive for April, 2007

Uptraining, L0 to L1

14 Apr, 2007  No Comment

Perhaps it was just accidental that the day I started training for a higher level of support is also the anniversary of my call center job. Read the rest of this entry »

Reminiscing my first company

9 Apr, 2007  No Comment

Allow me to be a little bit nostalgic today. Read the rest of this entry »

Holy Week in the call center

8 Apr, 2007  No Comment

Customer: What’s your name?
Agent: Joseph, sir.
Customer: On Good Friday, Joseph gave a tomb to Jesus Christ. Read the rest of this entry »

Can I speak to your supervisor?

1 Apr, 2007  5 Comments

To any call center agent, this is one of the questions we hate. When a customers asks this, it only means that he is not happy with the service you provided, either because he does not understand the product/company’s process or the agent is just plain wrong (a la PLDT DSL scandal). Read the rest of this entry »